by Angela Delaney
World Options Annual Regional Training Conference 2019
This week we were delighted to welcome World Options franchisees and their teams from across the country to our annual regional training conference. Over 100 guests attended the event, at the prestigious British Motor Museum located in Gaydon, Warwickshire.
The event was held in the spectacular circular-shaped Sky Suite, which is a new top floor space with panoramic windows, rooftop balconies and beautiful views of the Warwickshire countryside. Throughout the day, franchisees were able to tour this fantastic venue which is home to many famous classic British vehicles.
World Options operates via a network of over 70 franchisees in the UK. Throughout the year we listen to franchisees’ feedback, suggestions, and requests in order to improve our online products and services to match customers’ needs and perfect their experience of using World Options online shipping services.
World Options board of directors’ continuously work with development teams to enhance our I.T systems and online portal. As well as working with external carriers and internal departments such as customer service and accounts to better processes. The conference is a great meeting place to present ways in which we have moved forward with new ideas and implemented developments which will help World Options franchisees and their customers. The main objective of the conference is to reflect our vision and communicate company developments so that franchisees can take this away with them to achieve the company-wide objective of; business growth and improved customer satisfaction across the franchise network.
This year we were delighted to showcase impressive I.T developments, integration updates, freight services and new carriers, which will widen the choice of shipping services available to World Options customers and further develop a user-friendly online shipping portal.
The conference is also a superb opportunity to bring together all of our hard-working franchisees, some of which have just joined World Options and are new to the business. This is a great opportunity for them to meet the rest of the franchise network, share ideas and gain inspiration from those who’ve been running their World Options franchise business for many years.
THE FOLLOWING DIRECTORS WERE IN ATTENDANCE:
- Stewart Butler - Founder and CEO
- James Edwards – Finance Director & CEO USA
- Lance Grew - Franchise IT Director
- Brett Beresford - Franchise Operations Director
- Leland Mayall - Franchise Development Director
- Richard Ormerod - Franchise Training Director
- Howard McCormick - Franchise Sales Director
- Tracey Higgins - Franchise Billing Director
We are delighted that the conference proved to be a huge success, as well an informative and inspiring day for all of our franchisees and directors. We look forward to launching the new developments in the coming weeks and months.