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Customer’s name: Jenny
Job Title: Commercial Supervisor
Location: Great Dunmow, UK
Type of Company: Sound and vibration specialists
Types of Shipping Needs: Domestic, international, import and export
Shipping Frequency: Regularly
USING THE WORLD OPTIONS ONLINE SHIPPING PORTAL:
How easy was implementation of our solution and how long did it take?
It was a fairly straightforward process, taking approximately one week.
Can you provide examples on ways you’re using the portal?
We use the portal to arrange approximately four shipments per week – we import from New Zealand and export to Norway, Germany, Sweden, France, Ireland and, occasionally, to the UK. Our standard parcels weigh around 10-20kg and our heaviest item is around 70kg.
BENEFITS AND RESULTS:
What benefits have you seen since implementing the World Options online shipping portal?
The portal is very straightforward to use, the customer service is superb, the shipping portal is very reliable and World Options is cost effective.
Has it saved you money?
Yes, we saved substantially compared to the costs our suppliers wanted to charge us.
What has been the best thing about working with World Options?
The best thing has been the reliability and reduced costs.
Would you recommend it to other businesses like yours?
Absolutely, I have rarely had problems with World Options. I have found their customer services extremely helpful, especially our account manager, who has always been very prompt at responding to me and keeping me informed with deliveries. The portal is very easy to use and has made importing and exporting so much simpler.