Saving Money on Business Shipping With World Options
When you are thinking about starting your own business, chances are, the shipping process wasn't the first thing on your list that needs to be taken care of.
But considering how important the final step in the shipping process is, it should be prioritised in your business.
71% of online buyers rate free shipping as a top consideration when purchasing an item, but only 32% are willing to wait 2-3 working days.
Not only the customer expectations make a seamless shipping process so important. The last mile is the most complex and expensive stage in eCommerce. It accounts for as much as 53% of the total costs of goods distribution.
There are plenty of carriers, all with different offerings and services. Finding the right one for your business can eat up time, money and nerves. Besides, you have different items with different measurements and weights being shipped to various destinations. While sending a shoebox to London might be the quickest and cheapest with Royal Mail, when shipping it to Australia, Royal Mail would probably not be the option.
It is hard to get a clear view through all the different offerings, but with World Options, you can easily find the suitable courier for the best rates with just one click.
Speedy Shipping Quotes thanks to API
Don't search through different offers by different couriers. In the World Options shipping portal, you just enter your parcel dimensions, the destination and any additional preferences regarding your shipping. With this information, World Options compares rates from all major couriers and shows you the best ones to choose from.
Two of the most common reasons for cart abandonment are unexpected shipping costs and no express shipping available.
By offering your customers different shipping options, you can:
— lower your cart abandonment rate
— make more sales
— have a higher customer satisfaction rate
— and safe money in the process.
With World Options, you get all the best rates from all major couriers, so no matter what shipping preferences your customers might have, you can offer it.
The Power Of Bulk Shipments
With the World Options shipping portal, you save money by finding the best courier for every shipment and getting rates you wouldn't get from the couriers themselves. At the beginning of a small business's journey, it is hard to fulfil the number of monthly shipments required from couriers to get a bulk discount. Because World options can connect the number of monthly shipments from multiple small businesses, each one of them can get the best rates for the bulk discounts.
No Need To Type
Get the information from every shipment transferred automatically. The World Options PlugIns connect all the leading eCommerce platforms and marketplaces with the portal, so all the required data is automatically sent. All you need to do is choose the shipping rate you want and send the item.
Printing Shipping Labels
After you choose your preferred quote, all you need to do is print your labels with one click.
No matter what shipment, what destination or what courier. The World Options portal automatically generates a label for you to use when you choose your preferred shipping.
When you use multiple couriers for multiple shipments, tracking them all over numerous websites can be difficult and time-consuming. With World Options, you have all shipments in one list, allowing you to follow every one of your shipments in one easy to use dashboard.
Information like:
the shipping status
the parcel dimensions
the collection dates
the quoted charge
is being displayed right in the list to make it easier for you to identify each shipment.
Resolve WISMO calls in a heartbeat by filtering your shipments and seeing the status right away.
WISMO calls make up 30-50% of the average retailer's incoming call volume.
One inbound call costs roughly £3.70 in labour. Finding the proper shipment in your system and processing them right away to inform your customer about the status of their order was never that easy with the World Options Portal.
Help your customers quickly, keep calls short, raise customer satisfaction, and save money in the process.
Our customer service team is always happy to help with any question. They are available via mail, telephone, or even directly in the portal. Whether a question about the portal itself, a lost shipment or delayed delivery, our customer service makes sure to handle it for you.
While our customer service team resolves your courier issues, you can keep up your work. Don't waste time hanging in hotlines. World Options has direct contact points with all couriers. This allows us to get quick answers right away.
Not only can you save stress, time and money, but also can you offer your customers better customer service yourself.
Speedy response and resolution speed are the two most important aspects of the customer service experience. With World Options Customer service behind you, you can offer your customers fast and competent solutions.
The World Options portal is from step one to the last optimised to give you all the power to make your shipping process efficient and successful. Give your customers the best post-purchase experience while saving time, money and nerves yourself.
https://www.imrg.org/blog/what-do-customers-actually-want-when-it-comes-to-delivery/
https://www.whistl.co.uk/news/british-consumers-want-their-deliveries-faster-than-ever
https://www.barilliance.com/10-reasons-shopping-cart-abandonment/
https://www.casestudywhitepapergeek.com/wp-content/uploads/2019/10/Convey.Ebook_.2019.pdf
https://www.thecontactcompany.co.uk/10-customer-service-statistics-you-need-to-pay-attention-to/