Coronavirus Update - Shipping Services
We continue accepting courier bookings on the World Options online shipping portal as usual and our partner carriers UPS, DHL, FedEx, TNT, DPD continue to pick up deliveries and transport goods to UK destinations and to countries that are accepting imports and exports. There are however, some shipping service restrictions and suspensions to some countries, please read the information below and view the carriers links for more information.
Many British businesses have orders to fulfil and products that require transportation, we endeavour to keep business imports and exports moving by continuing to provide domestic and international courier delivery services wherever possible.
Carrier service updates are changing on a regular basis, to confirm your chosen carrier service is available view the links below or contact your Account Manager.
We've received the following updates from our carrier partners, any further updates will be added as the carriers make their announcements.
- All Couriers - All collections and deliveries for India have been suspended until further notice.
- All Carriers - If the carrier is unable to deliver goods due to the business premises or delivery address being closed, customers will still be charged for the shipment and return charges will apply.
- Italy - has restricted import deliveries to “food and medical supplies” only. If customers book shipments which are not “food and medical supplies” to Italy on the World Options online shipping portal, this is at the customers own risk. The goods may get returned, held up in customs and may incur additional customs charges.
- DHL - VIEW THE LATEST UPDATES FROM DHL HERE
- DHL PARCEL - VIEW THE LATEST UPDATES FROM DHL PARCEL HERE
- DHL - EMERGENCY SITUATION SURCHARGE - effective 1st April 2020
- DHL - EMERGENCY SITUATION SURCHARGE - effective 24th May 2020
- UPS - VIEW THE LATEST UPDATES FROM UPS HERE
- UPS - Temporary Surcharges from 31st May 2020 - View surcharges here
- UPS - Please note UPS have suspended their money back guarantee service
FEDEX & TNT
Fedex and TNT have announced shipping service restrictions and service suspensions.
- VIEW THE LATEST SERVICE RESTRICTIONS FROM FEDEX HERE
- TEMPORARY SUSPENSION of FedEx services in India – View full details here.
- FEDEX/TNT India Service Update - 28th May
- FEDEX/TNT China Surcharge from 29th April - €1.8 per kilo surcharge on most FedEx Express and TNT international parcel and freight shipments originating in China - View surcharges here
- FEDEX/TNT China Surcharge Update - 26th May
- FEDEX/TNT Asia Pacific restrictions - view here
- FEDEX/TNT Guidance on urgent medical shipments - 27th May
- FEDEX/TNT Refunds or Credits - Due to the current environment, FedEx/TNT will no longer provide refunds or credits for shipments if there is a problem/query with the shipment which has occurred in relation to the service provided.
- FEDEX/TNT Service Impact in Italy from 7th May - Due to nationwide protests, FedEx Express and TNT domestic and international services are being impacted. All domestic pick-ups throughout the country are suspended until further notice, with the exception of Premium services and urgent and essential healthcare shipments. International services are continuing.
- FEDEX/TNT Service Impact in France from 8th May - Domestic and international pick-up and delivery services may experience delays due to nationwide protests.
- FEDEX Surcharges from 6th April - FedEx are implementing surcharges to all FedEx International services.
- TNT Surcharges from 6th April - TNT are implementing surcharges to all TNT International services except TNT economy intra-Europe.
- Partial service suspension to/from named cities/destination zip codes in Austria, Czech Republic and Italy.
- Service suspension into/from Kazakhstan, Mauritania & Uzbekistan.
- China and Hong Kong weight limitations on outbound shipments exceeding 300 kgs still in place.
- China - TNT: The Economy Express import service from China has been suspended until further notice. The Express Service remains operational under 100kg. If you require a quote for heavier shipments, please contact our Freight Desk on firstname.lastname@example.org
- Full Economy Express suspensions are for APAC (Asia Pacific) to EU imports.
- Economy Express exports, the suspension of services to APAC (Asia Pacific) is for India, New Zealand and Australia only.
- China - Due to the coronavirus there are shipping restrictions to certain areas in China.
- Unfortunately, bookings to restricted areas don’t flag up until the booking has been transferred through our TNT system. If your booking has been affected by this, we will raise a support ticket advising you.
- Italy - Due to Italy being in lockdown, bookings and deliveries to Italy have been affected. Italy has restricted import deliveries to “food and medical supplies” only. It is at the customer's risk if they wish to book shipments to Italy.
- The freight trailer service is currently still active for services to Italy, but please note: transit times will most likely be affected. There are certain locations in Italy that are restricted due to the lockdown. World Options can only advise customers if the area they require a freight delivery to is restricted after requesting the freight quote.
Your World Options account manager is available to assist you with any shipping related enquiries, and our support staff continue to provide customer service and accounts related services.
We continue to operate and fulfil our duty to World Options customers. Our organisation is fully digitalised and equipped to adapt to working from home and fully operate. We are still be able to receive calls from customers and we aim to continue providing shipping services with minimum disruption.
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