In our aim to provide the very best online shipping portal for World Options customers, we have been developing a new feature.
We are delighted to launch Support Tickets, for faster and more efficient customer support.
The new Conversation Support Tickets feature is now available for customers to use in the World Options online shipping portal. This will help customers contact us quickly about a shipping or invoice query quickly without having to call.
Follow the steps in the videos below to find out how to raise a support ticket.
HOW TO RAISE A SHIPPING QUERY TICKET
WITH CUSTOMER SUPPORT
How to Raise an Invoice Query Ticket with Accounts
We hope you'll find the new support ticketing system helpful. If you have any questions please contact your account manager directly.
PLEASE NOTE: Prices displayed in the videos are not accurate, the shipments in the videos are for testing and demonstration purposes only.